Information / FAQ

We support you in planning your outdoor fire.

What would you like to have?

Foreign and new customers pay 100% in advance with a 3% discount.

What would you like to have?

The delivery time or delivery date (outgoing for us) can be found on your order confirmation which you received by email.

The gas fire must be serviced by a specialist at regular intervals. The timing and extent of the maintenance also depends on how it is used. Your installer will advise you on this – we recommend that you service the gas fire once a year, especially for outdoor fires.

Especially for outdoor fires, we recommend that our gas fires be serviced annually by a specialist company.

Before each use, please check whether there are any leaves, snow or other objects on the gas fire and be sure to remove them before lighting the fire.